Kotak was responding to a query by ET after twitter users complained of excess debits from their accounts.
“A PSU bank has claimed wrong amounts in the settlement file for card transactions done at merchant establishments managed by the PSU bank’s POS. This has resulted in excess debit from customers’ bank accounts on 8th March. All such excess debits have already been reversed”, Rohit Rao, Chief Communication Officer, Kotak Mahindra Group said without naming the bank.
On Monday evening Kotak account holders took to twitter to complain about the sudden loss from the bank accounts.
“Massive technical glitch in Kotak Bank, it seems. Rs 81,972 debited from my account (I don’t even have that much in all my a/cs put together). Call centre exec says ppl have lost Rs 6 lakh+ or Rs 1 lakh +, so i shouldn’t worry. Wait for 24 hours, she said,” Ravi Joshi a user said.
