According to the circular, customers of small savings schemes like PPF, NSC etc. can avail the IVR facilities by calling through their registered mobile number at India Post’s toll-free number 18002666868.
Post office savings bank customers can use these facilities through the IVR options:
Press 1 for Hindi
Press 2 for English
Press 5 for account balance inquiry (all schemes)
- (Enter account number followed by #)
Press 6 for blocking of ATM card
- Press 1 using Card Number
- Press 2 using Account Number
- Press 3 using Customer ID (CIF No)
Press 7 for other Services
Press 2 for India Post Banking Services (POSB)
Press 1 for inquiries or transactions on your savings account (SB/PPF/SSA)
(Enter account number followed by #)
- Press 1 to know the status of cheque issued on your account
- Press 2 to know the details of last four transaction on your account.
- Press 3 to know the details of specific transaction of your account.
- Press 4 to know the interest earned and paid or tax deducted on your account
- Press 5 to stop payment of cheque of your account.
- Press # to repeat options
- Press * to go to previous menu
Press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #)
Press 3 for ATM related requests
- Press 1 for ATM card pin change.
- Press 2 to issue a new ATM card
- Press # to repeat options
- Press * to go to the previous menu
Press 4 for more information on postal savings products
- Press 1 for new account and scheme
- Press 2 for debit or ATM card details
- Press 3 for the rate of interest and service charge
- Press 4 for third party products
- Press # to repeat options
- Press * to go to the previous menu
