“Beware of fraudulent customer care numbers. Please refer to the official website of SBI for correct customer care numbers. Refrain from sharing confidential banking information with anyone,” said the bank via a tweet on its official Twitter handle.
Our OTP based cash withdrawal system for transactions at SBI ATMs is vaccination against fraudsters. Protecting you… https://t.co/K0INJjpL7k
— State Bank of India (@TheOfficialSBI) 1637469000000
This is not the first time that the bank has issued such advice to its customers. Earlier, there have been instances where customers have been conned by calling the customer care number mentioned on a google search for the bank, on food delivery apps etc.
Along with the tweet, the bank has also posted an instructional video online, guiding customers on how they can avoid getting conned.
As per the video, while calling the customer care centre, the account holder should not share personal details i.e. bank account number, debit card details, CVV, One-time password (OTP), ATM PIN etc. The bank also sends SMS to its customers reminding them that SBI never asks for confidential information such as PIN and OTP from customers. Any such calls can be made only by a fraudster. Please do not share personal info.
Further, the customer care numbers should be verified from the bank’s official website before making a call.
If you have received such calls or emails, then such frauds can be reported to the bank by sending an email at report.phishing@sbi.co.in or by calling the cybercrime helpline number.
