HDFC Securities trading app troubling investors for 2nd day

NEW DELHI: For the second day today, account holders of HDFC Securities faced technical issues with mobile trading app of the brokerage. Investors complained over the disabling of a key feature, portfolio performance, on the app. The same problem was reported on Friday as well.

While the broking firm said the app was up and running, that was not the case with many investors who said they were yet to see their portfolio stock performance since Friday morning when the glitch first surfaced.

Here’s the screenshot of the disabled feature:

Many investors took to Twitter, complaining about the same. To this, HDFC Securities replied: “Dear Customer, Our mobile app is up and running. Request you to please DM us the screenshot or downloadable link of the above video to share it with the relevant team.”

Traders were not pleased. One of them said as the app is not working since Friday, how does the brokerage expect him to trade. Another user said his trading has gone for a toss.

ETMarkets.com has reached out to HDFC Securities’ corporate communications team for a comment. The response is awaited. A user told ETMarkets.com that since he could not see how his portfolio stocks were performing, he could neither add nor pare his holdings.